Shipping & Handling Policy

Please be advised that we cannot ship any merchandise to PO Box addresses.

Truck Freight - Large & Oversized Items
Items shipped via truck freight are delivered to curbside or driveway only. Most carries will contact you to set up a delivery time, usually a 2-4 hour appointment window during business hours. As such, it is the customer's responsibility to provide an accurate contact phone number for the delivery address. At the time of delivery, the driver will require that you inspect the condition of the shipment and sign the delivery receipt. Be sure to note on the receipt ANY and ALL visible damage to the packaging of your item(s). Noting the condition of the delivery is the responsibility of the customer - not the driver. If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees or freight charges back to the shipper. See our Return Policy section for full details.

In-store Pickup
A customer may choose to make a purchase placed online available for pickup at our store. If you wish to pick up your purchase, we will contact you via phone or email when your product is ready for your visit. Orders that are arranged to be picked up will be charged in full once the merchandise arrives at the showroom - not when it is picked up.

Shipping Lead Times
Park Lighting & Furniture strives to provide its customers with the most accurate information on product availability using the tools and resources made available by the manufacturers we represent. The lead times that are posted on the individual product pages are estimates only. These times are estimated based on the assumption that the item in question is currently in stock with the manufacturer and on the manufacturer's typical speed at which orders are processed and shipped. If your purchase or project is time sensitive, it is strongly suggested that you contact a store associate at (780) 434-9600 to inquire about expedited shipping services. Park Lighting & Furniture is not responsible for any costs associated with shipment delays. We strongly suggest that any professional services required to install your product(s) not be scheduled until your order has arrived and been inspected.

Privacy Policy

Your privacy is important to Park Lighting & Furniture. This privacy statement provides information about the personal information that Park Lighting & Furniture's online catalog and commerce system collects, and the ways in which Park Lighting & Furniture uses that personal information.

Personal information collection
Park Lighting & Furniture may collect and use the following kinds of personal information:

information about your use of this website
information that you provide using for the purpose of registering with the website
information about transactions carried out over this website
information that you provide for the purpose of subscribing to the website services and any other information that you send to Park Lighting & Furniture.

Using personal information
Park Lighting & Furniture may use your personal information to:

administer this website
personalize the website for you
enable your access to and use of the website services
send to you products that you purchase
supply to you services that you purchase
send you statements and invoices
collect payments from you
send you marketing communications

Where Park Lighting & Furniture discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement. In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Park Lighting & Furniture may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Securing your data
Park Lighting & Furniture will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. Park Lighting & Furniture will store all the personal information you provide on its secure servers. Information relating to electronic transactions entered into via this website will be protected by encryption technology.

Cross-border data transfers
Information that Park Lighting & Furniture collects may be stored and processed in and transferred between any of the countries in which Park Lighting & Furniture operates to enable the use of the information in accordance with this privacy policy. You agree to such cross-border transfers of personal information.

Updating this statement
Park Lighting & Furniture may update this privacy policy by posting a new version on this website.You should check this page occasionally to ensure you are familiar with any changes.

Other websites
This website contains links to other websites. Park Lighting & Furniture is not responsible for the privacy policies or practices of any third party.

Contact Park Lighting & Furniture
If you have any questions about this privacy policy or Park Lighting & Furniture's treatment of your personal information, please write to:

Park Lighting & Furniture
10353 170 Street
Edmonton, AB T5P 4V4
Phone: (780) 434-9600

Return Policy

Your Satisfaction is our Number One Goal. At Park Lighting & Furniture, we want you to be 100% satisfied with your purchase, and exactly what you want. Our sincere goal is to provide an enjoyable shopping experience that encourages you to shop with us for years to come. On the occasion that you receive a product that you just don't like or that doesn't match your decor, our experienced customer service staff is just a phone call away and will guide you through our easy return policy. Customers who place orders online are responsible for the accuracy of their product selection and information entered. Customers who place orders by phone or in-store must review their receipt for accuracy within 24 hours.

Note: If your product has arrived damaged or doesn't work properly, please refer to the "Damaged & Defective Goods Policy" below.

Return Process

Acquire authorization and instructions: To begin the return process, please call online sales at (780) 434-9600. In most cases we will email you a Return Goods Authorization (RGA) number to return product along with return instructions.
Shipping product back: Ship the item to the warehouse address listed on the return authorization. Below are the keys to a successful return:
- Good Packaging: Re-pack products for return in the original box with original packaging material.
- Use the return label provided or your own label and write the RGA# exactly as instructed by our staff. Do not write on the box to maintain its like-new condition. Improper labeling may result in the denial of return.
- Ship & Insure: Next, ship the product to the warehouse address provided using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered. Please do not ship USPS because they do not provide these guarantees. If we are unable to confirm delivery of your item, this may result in the denial of a refund.
- Tracking Number: We recommend using a carrier that will provide you with a return tracking number as this will speed up your return process. Retain your tracking number and email it to the issuing store associate so that we can check on the progress of your return. If you have not received credit within 14 days from the date of delivery to the warehouse, please contact our store and provide us with the tracking number so that we can expedite the credit process for you.
- You will have 7 days in which to return the product from the date that we receive approval from the manufacturer. After 7 days, the Return Authorization will expire and no replacements or refunds will be given. In the event that a return becomes damaged on its way back to the return destination, we will inform you via email or phone that the item was received damaged and hold the product for up to 15 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct us concerning what to do with the damaged product. If we have not received notification or response from the customer within 14 days, the item will be donated or destroyed.
Refunds: Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, the refund credit process will begin. Customers will be refunded, less the restocking and freight charges, via the same method in which the item was purchased or via check from Park Lighting & Furniture. Refunds via check are typically issued within 14 business days of final approval.

Items returned without the proper RGA# or sent to the wrong warehouse are subject to an automatic 50% restocking fee or complete forfeiture of your refund. If credit is to be given, it will be by store credit only. Please read your return instructions carefully to avoid delays and unnecessary expenses.

Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days.

Items not eligible for returns/credit include:

Special purchases, including: clearance items, inventory sale items, etc.
Any item that has been assembled, installed (including cut or clipped wires), modified or used in any way.
Any item that is not in resalable condition.
Any item not accompanied by a Return Goods Authorization Number (RGA#) issued by Park Lighting & Furniture. Any item that is not in the original box with sufficient packaging materials.
Large orders: (Orders containing 6 or more of a single item or orders with an invoice total greater than ,000). When ordering large quantities, we suggest ordering a sample for evaluation.
Light bulbs, parts, and shades.
Any item not purchased from Park Lighting & Furniture
Shipping & handling charges.

Damaged & Defective Goods Policy
We understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion - at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item.

Small Package Deliveries
For smaller UPS or FedEx deliveries that are damaged in transit, instead of refusing the package, please contact our store immediately. If damages are reported within 7 days for UPS or FedEx deliveries, we can file a claim on behalf of the customer and work to quickly resolve it. Please be aware that replacements or refunds can be hindered or denied if the customer fails to notify Park Lighting & Furniture of defective or damaged merchandise within two business days of receipt.

Large Package Deliveries
Immediate inspection is especially important when receiving large items (such as a chandelier, large pendant, or glass items) from common freight carriers. In this case, it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged. Customers who sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify our store of refusal so we can anticipate the return and send out a new item. Park Lighting & Furniture will repair or replace the damaged or defective goods for no additional charge. If a return is desired instead of replacement, the "Standard Return Policy" above applies and there may be a restocking fee and our initial shipping and handling costs will be deducted from the credit. Failure to follow return procedure for the damaged item may result in a charge for the free replacement item. Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case Park Lighting & Furniture will email you for your decision on whether to ship the item back to you at your expense or be refunded with a 50% restocking fee and store credit.

Cancellation Request
If you would like to cancel an order that has not shipped from our store or the manufacturer, simply contact one of our sales associates at (780) 434-9600. Then, we will submit a request to the manufacturer for cancellation. Shortly after, you will receive an email acknowledging your cancellation request followed by another email either confirming the cancellation or stating that we were unable to cancel. Please allow up to 24 hours for confirmation of cancellation. Please be aware that some items may have already shipped from our store or the manufacturer and be in route for final delivery to you. In such a case, cancellation fees may apply. Once an order has already shipped, it cannot be cancelled, rerouted or redirected. If you would like to return the item, you will need to follow the "Standard Return Policy". Do not refuse the delivery of non-damaged goods as this will result in up to a 50% restocking fee. A delivery refusal may also result in the loss of your product and may void any possibility of a refund. You may also be charged for roundtrip shipping costs. Some items that are custom made or built-to-order cannot be cancelled.

Items on Backorder
If you are cancelling an order due to backorder, we recommend you first call our store to verify the accuracy of the date before making your final decision. There are times when manufacturers have stated items as backordered, only to find that they have already shipped or are going out the next day. On the other hand, if the item is truly unavailable for an extended period, we sincerely apologize for the delay. Please note that since a cancellation request is time sensitive, please do not email or leave voice messages regarding your intention as it may slow the process down. It is important that you get a hold of a store associate directly at (780) 434-9600.

Terms & Conditions

ONLINE ORDERS

SHIPPING POLICY

Shipping is free on lighting orders over $99 before taxes within Canada*. When shipping to the Northwest Territories, Yukon, Nunavut or certain remote locations, additional freight charges may apply. Should this be applicable to your order, our support team will notify you and obtain your approval before shipping.

For orders under $99, we charge a flat $15 fee for shipping.

We do not ship internationally or to the USA.

We are not able to ship to a PO box address unless Canada Post delivers directly to your location.

*Additional freight charges may apply for furniture, home decor, or larger items. If your order qualifies as a large shipment, we will obtain a separate freight quote and contact you with further details to confirm your agreement prior to shipping.

TRANSIT TIME

Product will ship via courier of our choice. Some items may ship via truck on an LTL (less than truck load) shipment if they are larger in size.

Lead times for shipping are as follows:

3-7 business days for orders from our Edmonton or Calgary warehouse.
3-4* weeks for orders from a manufacturer’s warehouse.
Rush orders specifying 1 week* or less are for orders shipping from Canadian manufacturers only.

*Orders shipping from USA manufacturers may require 1 additional week due to clearing customs.

*Due to the current Canada Post strike, delays in shipping times may occur. We will do our best to ship your order in the most efficient manner possible, however if we encounter a delay beyond our standard delivery times, our customer support team will reach out to you with further information.

PURCHASE PROCESS

When you make a purchase with us, we will automatically send you an order acknowledgement. Once your order is processed you will receive an order confirmation.

If we have inventory in our Edmonton or Calgary warehouse, your order will typically ship within 24 hours of receiving your confirmation. When it ships you will receive a shipping confirmation with a tracking number.

If your order is being shipped from a manufacturer’s warehouse it will typically ship within 10 business days or less. You will receive a shipping confirmation with tracking number once the order has shipped. US manufacturers may require 1 additional week due to clearing customs.

IN-STORE PICKUP

When you make a purchase with us and select in-store pickup, you will automatically receive an order acknowledgement. Your product will be ready for pickup within 2 business days or less if it's in stock at our Edmonton or Calgary warehouse. We will send you an email notification when your product is ready to pick up. Please wait for the email before picking up your order, or feel free to contact our friendly team at the email address below if you have any questions regarding your online order.

ORDER INQUIRY

For all order inquiries please email [email protected]

CURRENCY

All our prices are displayed in Canadian dollars.

RETURNS

We understand that it can be hard to determine if an item is the right fit from a few pictures online, which is why we are flexible with returns. It is also why we display so much product in our brick and mortar showrooms, so you can see, touch and feel the product. If you are interested in an item and have further questions, please feel free to call our store and speak with one of our knowledgeable sales associates. Often we have the benefit of having seen the product in person, so we can provide expertise and suggestions to ensure you get the right product for you.

We do our best to avoid restocking fees, but depending on the item, a restocking fee may apply to your return. All special-order and discontinued products are considered FINAL SALE. If a special-order or discontinued item must be returned, we will offer a refund of 50-75% of the value of the order. If you are unsure if your item qualifies as a final sale piece, please feel free to contact our support team before you place your order. We’ll be happy to review your order with you! [email protected]

To qualify for a refund, all product must be returned in its original packaging and be unaltered. We do not cover the cost of shipping to return an item.

RETURN PROCESS

If you want to return an item, please contact us at [email protected] within 15 days of receiving your order. We will provide an RGA authorization number and provide any details required to return your item. Please DO NOT return product to us without first getting an RGA number. After sending your request for a return, you will be contacted within 24 hours with details on the status of your request. When you return your items, please ensure you reference the RGA number on the return label. You can ship the product back via any trackable method (FedEx, Purolator, Canada Post, etc.).

REPLACEMENTS/ DEFECTIVE PRODUCT

If the product you receive is defective, we will make sure you are looked after. Any product that has visible defects, broken parts or damaged internal components will be replaced as soon as possible. Defective product must be reported within 15 days of receiving the product, though we suggest reporting as soon as possible.

Upon receiving a report of defective product, we will either send you replacement parts or a replacement fixture. We will advise you if we need to return any product to us or to the supplier.

We will cover the cost of shipping replacement parts or complete products. We will also cover the cost of shipping defective product back to us or our supplier.

REPLACEMENTS/ DEFECTIVE PRODUCT RETURN PROCESS

To report a defective product, please email [email protected] with a description of the issue. We also request a picture of the issue so we can ensure we address the problem correctly. If you need a replacement part, please circle the part on the parts list located in the installation manual.

Once we process your request, we will issue you an RGA authorization number along with a prepaid shipping label (if product is to be returned). If the product needs to be returned, please take it to the local carrier facility and drop it off with the prepaid labels on the box. Please ensure the RGA number is on the return label. If you are not required to return product to us, we will ship you replacement parts or product and provide regular updates.

WARRANTY

All of our products carry a warranty of one year from the date of purchase. If a supplier offers a longer warranty (for example, on an LED product) we will gladly honor that warranty.

Clearance items may be passed the warranty period and no longer covered under warranty.

Display items are sold "as is". We encourage you to inspect your item thoroughly and ask a member of our sales team if you have any questions regarding your purchase from display, as it may no longer be covered under warranty.

We do not cover any costs associated with the installation or replacement of our products.

For warranty details or support regarding your purchase, please feel free to contact us.

Free Shipping Over $99 Details